🇨🇦 Important Notice for Our Canadian Customers 🇨🇦

Due to ongoing cross-border trade tensions and foreign tariffs, shipments entering Canada from the U.S. may be subject to unpredictable tariffs, customs duties, and import fees levied by the Canadian government and shipping carriers.

  • Border Fees: These tariffs and brokerage fees are collected directly by Canada Post or your courier (UPS/FedEx) upon delivery and are entirely outside of our control. In some cases, these fees can equal or exceed the total order value.

  • Customer Responsibility: Please note that all duties, taxes, and import tariffs are the sole responsibility of the recipient.

  • Refused Packages & Abandonment: If a package is refused or abandoned at customs due to fee disputes, shipping carriers will destroy/dispose of the package rather than returning it to us. Because the items are destroyed and cannot be recovered, refused orders are non-refundable in full (including both product costs and shipping charges).

We value our Canadian community deeply and truly regret the impact these trade policies are having on your orders. We strongly recommend checking with local customs authorities before placing orders to estimate potential fees.

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Domestic Shipping (Continental US) We have transitioned away from USPS due to significant delivery delays and lost packages. We now primarily ship via UPS and DHL.

  • USPS Exception: If you live in a rural area and require USPS delivery, please contact us. We will provide a liability agreement to sign and an invoice for the specific shipping rate.

  • Carrier Delays: Please note that while carrier websites may estimate 1–5 days, actual processing can take much longer. We consider a package "lost" only after it has been outstanding for 8 weeks. We are happy to replace orders after this 8-week window.

Returned Packages & Address Accuracy Please double-check your shipping information before finalizing your order.

  • Incorrect Addresses: If a package is returned to us due to missing or incorrect address information provided at checkout, we offer two options:

    1. Refund: We will refund the order total minus the original shipping fees once the package arrives back at our studio safely and in original condition.

    2. Reshipment: We can reship the package to your corrected address; however, the customer is responsible for the new shipping costs.

International Shipping We strongly recommend choosing DHL for international orders. UPS is currently experiencing slower transit times and occasional misplaced items.

  • Refused Packages: If you refuse a package or return it to avoid customs/import charges, you are responsible for the return shipping fees. These will be deducted from your final refund once the package is received back in our studio.

Questions? Need expedited shipping or have questions about your order? Email us at info@elantransfers.com with your order number. We appreciate your patience and understanding!